Privacy Policy

Privacy Policy

Welcome to PartySpinz Casino. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our site, register an account, use our services or communicate with us. We aim to be clear about what we do with your data and how you can exercise your rights.

Information We Collect

We collect personal information that is necessary to provide our services, comply with legal obligations and keep accounts secure. This includes:

• Identity and contact information: name, date of birth, postal address, email address and telephone number.

• Account and login data: username, password (stored securely), account settings, currency preference and activity logs.

• Verification documents: identity documents and proof of address when required for identity checks or to comply with legal requirements.

• Device and technical information: IP address, browser and device type, operating system, language and usage data collected through cookies and similar technologies.

• Service usage and interaction data: games played, session duration, session identifiers, clicks and navigation on the site, and participation in promotions, tournaments and loyalty programmes.

• Support and communication records: correspondence with customer support and notes relating to support interactions.

How We Use Your Information

We process personal data for the following purposes:

• To provide, operate and improve our website, services and features, including account management and game access.

• To verify identity, complete KYC checks, prevent fraud and ensure compliance with legal and regulatory obligations.

• To manage promotions, bonuses and loyalty programmes, including determining eligibility and delivering rewards.

• To communicate with you about your account, service updates, support requests and administrative notices.

• To detect and prevent abuse, security incidents and other prohibited activities such as multi-accounting or the use of VPNs to bypass restrictions.

• To personalise your experience, analyse trends and improve our offerings. This may include automated profiling to assess risk or preferences.

• To respond to legal requests or enforce our Terms and protect the rights, property or safety of PartySpinz Casino, our users or others.

Legal Bases for Processing

Where relevant, and in accordance with applicable data protection laws such as the GDPR and local equivalents, we rely on one or more of the following legal bases:

• Performance of a contract: to provide the services you request and manage your account.

• Legal obligation: to comply with laws and regulatory requirements, including identity verification and record keeping.

• Legitimate interests: for fraud prevention, security, internal analytics and service improvements, balanced against your privacy rights.

• Consent: where required for certain marketing communications or specific processing activities. You may withdraw your consent at any time.

KYC, Verification and Account Checks

To maintain a safe and compliant service, we carry out Know Your Customer (KYC) and verification checks. This may require you to provide identity documents and proof of address. We use this information to:

• Confirm your identity and age (minimum age 18 or the legal gambling age in your jurisdiction).

• Prevent fraud, money laundering and other unlawful activity.

• Ensure compliance with applicable laws and our Terms of Service.

We may use trusted third-party verification providers to assist with these checks. When you submit documents, we retain only the information necessary for verification and compliance and protect it as described in this Privacy Policy.

Cookies and Tracking Technologies

We and our partners use cookies, web beacons and similar technologies to provide core site functionality, enhance security, remember preferences and analyse usage. Types of cookies we use include:

• Strictly necessary cookies required for the site and account functions.

• Performance and analytics cookies to measure and improve site performance.

• Functional cookies to remember preferences and settings.

• Advertising and targeting cookies used to deliver relevant promotions and measure campaign effectiveness.

You can manage cookie preferences via your browser settings or any cookie controls we provide. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Your Information

We share personal information only when necessary and with appropriate safeguards. Recipients may include:

• Service providers supporting our operations, including identity verification, security monitoring, analytics and customer support.

• Game and software providers to enable gameplay, verify activity and deliver promotions and prizes.

• Regulators, law enforcement or dispute resolution bodies when required by law or to protect our rights and the rights of others.

• Affiliates and business partners for legitimate business purposes, subject to contractual data protection safeguards.

Where we transfer data to third parties, we require them to process personal information in accordance with applicable data protection standards.

International Transfers

Your information may be transferred to, stored or processed in jurisdictions outside your country, including jurisdictions with different data protection laws. When we transfer personal data internationally, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions where applicable or other lawful transfer mechanisms to protect your information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements and satisfy legitimate business purposes. Retention periods vary depending on the type of data and applicable law. When data is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on where you live and the applicable law, you may have rights regarding your personal data. These may include the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data where it is no longer required or where processing is unlawful.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests or direct marketing.

• Request data portability where processing is based on consent or contract and carried out by automated means.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact our support team. We may ask you to verify your identity before responding. If you are dissatisfied with our response, you may lodge a complaint with your local data protection authority where applicable.

Automated Decisions and Profiling

We may use automated processing and profiling to detect fraud, assess risk, personalise offers and improve services. Such processing is based on legitimate interests or other lawful bases. Where required by law, you may have the right to request human review of significant automated decisions, challenge those decisions or request that they be reconsidered.

Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Measures include encryption of data in transit, access controls, secure hosting environments and ongoing monitoring. While we strive to protect your information, no system can guarantee absolute security.

Children and Age Restrictions

Our services are intended for adults only. You must be at least 18 years old, or the legal gambling age in your jurisdiction, to create an account. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person below the legal age, we will take steps to delete that information.

Marketing and Communications

We may contact you about promotions, bonuses and news where you have provided consent or where such communications are permitted by law. You can opt out of marketing messages at any time through your account settings or by contacting our support team. Even if you opt out, we will continue to send important transactional and administrative messages relating to your account.

Loyalty and VIP Programme Data

Participation in loyalty and VIP programmes involves processing additional data such as wagering activity and points balances. We use this information to calculate, deliver and manage rewards, tier status and exclusive offers. Programme data is subject to the same protections and rights described in this Privacy Policy.

Data Breach Notifications

In the event of a personal data breach that creates a risk to your rights or freedoms, we will comply with applicable law and notify affected individuals and regulators where required.

Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will provide notice through the website or directly to account holders where appropriate. The updated Privacy Policy will apply from the stated effective date.

How to Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact our support team.

We aim to respond promptly and assist you in exercising your data protection rights.